Support
The Support screen is the official channel to interact with FoxPlan teams. You track every ticket (questions, incidents, enhancement requests) on a dedicated Kanban board.
Settings → Support
Kanban view
Tickets are split into four columns:
| Column | Meaning |
|---|---|
| Open | Ticket created, awaiting triage |
| In progress | Handled by the FoxPlan team |
| To validate | Solution proposed, awaiting your acceptance |
| Closed | Validated and closed |
Drag and drop a ticket to move it between columns (for instance to confirm To validate → Closed).
Create an enhancement
The Add enhancement button submits a feature request. Provide:
- Ticket name — Clear and concise title
- Description — Context, need, example use case
- Attachments — Screenshots, mockups
Search and filters
- The search bar filters instantly on title and description.
- For Foxplan users in multi-tenant mode, two buttons switch between "My tickets" and "All tenants" with an additional per-tenant filter.
Ticket details
Click a ticket to open the edit panel: comments, attachments, status history, internal FoxPlan assignment, priority. Comments you add are notified to the support team.
For better support
- Describe the steps to reproduce a bug
- Specify the browser, the URL and the role of the impacted user
- Attach screenshots: a picture beats a long description
Direct contact
For urgent matters or confidential topics, email support@fox-plan.com.